We are thrilled to announce that Ewals Cargo Care has been recognized for its exceptional customer experience at the prestigious Experience Awards 2024. We were awarded the Transport and Logistics category prize, followed by fellow nominees: DL Logistics Group and Rhenus Road BV. 

The Experience Awards, organized by research and consultancy firm Integron, celebrate organizations that excel in both customer and employee experience. This win is a testament to our dedication to providing top-notch service to our clients. 

This recognition is based on Integron's 2023 customer satisfaction survey with over 100 customers participating. We were happy to achieve some truly outstanding results: 

• Customers Recommend Us: An impressive 91% of customers surveyed said they'd recommend working with Ewals Cargo Care! 

• Strong Customer Loyalty: We achieved a Net Promoter Score (NPS) of 38, reflecting a high level of customer loyalty based on an independent survey. This score puts us in the "excellent" category. 

• Record-High Satisfaction: Customer satisfaction reached an all-time high of 8.5, exceeding industry benchmarks. This means our customers are not only happy, but they're also extremely satisfied.

• Improved Efficiency: We've made significant strides in complaint handling and operational efficiency, leading to a smoother and more positive customer experience. 

"This award is a great honour for Ewals Cargo Care," said Paul van den Hoogen, Operations Manager of Trucking, who received an award on our behalf. "We are committed to providing our customers with the best possible experience, and this recognition shows that our efforts are paying off. We are constantly striving to improve our services and are confident that we will continue exceeding our customers' expectations." 

‘’ This achievement underscores the crucial role of customer feedback and the fact that strong operations and excellent customer service are the foundation of a successful company. We are very grateful to our customers for their insights and to our dedicated teams for their commitment to excellence.’’ Says Ronnie Kusters, Marketing and Communication